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Competitor Analysis
Competitor Analysis

All about competitor analysis

Competitor analysis is essential to gain valuable insights and understanding about the strengths, weaknesses, strategies, and market positioning of competitors in a particular industry or market. By studying competitors, businesses can identify opportunities for improvement, potential threats, and areas where they can differentiate themselves to gain a competitive advantage.

This article will dive deep into the nuances of competitor analysis in market research, covering a wide range of topics. It will explore the implementation of Competitor Analysis, the tools and techniques used, and the evaluation of competitors’ strategies, strengths, and weaknesses. It will also delve into the role of Competitor Analysis in different market structures, its future, and provide real-life case studies. The aim is to give readers a comprehensive understanding of the importance and application of Competitor Analysis in market research.

By understanding the intricacies of competitor analysis, businesses can not only survive in a competitive marketplace but thrive and achieve sustainable growth.

Competitor analysis definition

Competitor analysis is the process of systematically researching and evaluating the strengths, weaknesses, strategies, and performance of competitors in a specific market or industry. This examination helps businesses understand their competitors’ market position, product offerings, pricing, marketing tactics, and other critical factors, allowing them to make informed decisions, identify opportunities for improvement, and develop effective strategies to gain a competitive edge.

Competitor analysis is not a one-time activity; it should be an ongoing process to stay updated about changes in the market and competitor landscape. By continually monitoring the competition, businesses can make informed decisions, innovate, and adapt their strategies to remain relevant and successful in the dynamic business environment.

Role of competitor analysis in market research

In the complex and dynamic world of business, success hinges not only on understanding one’s own operations but also on comprehending the actions and strategies of competitors. Herein lies the crux of competitor analysis, a crucial business tool used extensively in market research.

Market research is a broad term that encompasses various aspects of business analysis. One of its integral components is competitor analysis, which focuses on the following key areas:

  • Identifying Competitors: It involves recognizing businesses that provide similar products or services and share the same target market. Competitors can be direct (those offering identical products/services) or indirect (those offering substitute or slightly different products/services).
  • Understanding Competitor’s Strategies: This involves delving into competitors’ business models, marketing strategies, sales tactics, and customer relationship management.
  • Evaluating Competitors’ Strengths and Weaknesses: This assessment provides insights into what competitors are doing well and where they are falling short.
  • Forecasting Competitor’s Moves: It involves predicting potential future strategies of competitors based on current trends and historical data.

The interplay of competitor analysis and business strategy

Competitor Analysis plays an essential role in shaping an organization’s business strategy. By understanding competitors’ activities, a company can design strategies that take advantage of the competition’s weaknesses and mitigate potential threats.

For instance, if a competitor is planning to launch a new product, a company could strategize to release its product ahead of them, or focus on differentiating their product to make it more appealing to the target market. If a competitor has weak customer service, a company could capitalize on this by providing exceptional customer service, thereby attracting dissatisfied customers from the competitor.

Competitor Analysis can also aid in identifying market gaps or niches that competitors may have overlooked. By filling these gaps, a company can carve out a unique market position, avoiding direct competition and building a loyal customer base.

Understanding competitor analysis

Defining competitor analysis

In the realm of market research, competitor analysis is a pivotal process where a business keenly observes, evaluates, and learns from the actions of its market rivals. More than just a reconnaissance task, it’s an essential exercise in understanding market dynamics and the strategic moves of competitors. It involves:

  • Pinpointing who the direct and indirect competitors are
  • Gauging competitors’ strategies and tactics
  • Evaluating competitors’ strengths and weaknesses
  • Assessing market trends influenced by competitors
  • Predicting competitors’ potential actions and market moves

All these aspects together form the backbone of competitor analysis, a process that plays a significant role in the strategic planning of any business.

The importance of competitor analysis in market research

Competitor analysis is a critical component of market research for several reasons:

  • Better understanding of market dynamics: It allows a business to gain a comprehensive view of market trends and changes, providing valuable insights into how competitors affect these dynamics.
  • Insights into competitors’ strategies: It offers a peek into the strategic playbook of competitors, revealing their marketing, pricing, product development, and customer engagement strategies.
  • Competitive advantage: It enables a business to leverage the information gained to create strategies that give it a competitive edge, be it through superior products, better pricing, improved customer service, or innovative marketing campaigns.
  • Risk mitigation: By predicting competitors’ potential moves, a business can take proactive measures to mitigate risks associated with market shifts or aggressive competitor actions.

Competitor analysis and strategic planning

The insights derived from competitor analysis are a significant input for strategic planning. They enable businesses to make informed decisions and devise effective strategies to attain their goals. These could include:

  • Product Development Strategies: Based on competitors’ product offerings, businesses can identify gaps in the market and tailor their product development accordingly.
  • Pricing Strategies: By understanding competitors’ pricing models, businesses can set their prices competitively and attractively.
  • Marketing and Sales Strategies: Insights into competitors’ marketing and sales tactics can help businesses create campaigns that resonate better with their target audience.
  • Customer Engagement Strategies: By studying how competitors interact with customers, businesses can devise engagement strategies to enhance customer loyalty and satisfaction.

Competitor analysis is not just about understanding competitors but about understanding oneself better. By comparing and contrasting their offerings and strategies with those of competitors, businesses can identify their own strengths and weaknesses, leading to a more objective and effective strategic planning process.

Implementing competitor analysis

Steps in conducting a competitor analysis

Conducting a competitor analysis is a systematic process that consists of several key steps. The level of depth and breadth may vary based on the organization’s goals and resources available, but the core elements remain the same. Here are the primary steps:

  1. Identifying Competitors: This involves recognizing businesses that are operating in the same market space, providing similar products or services. There are generally two types of competitors to consider:
    • Direct Competitors: Businesses offering the same products or services targeting the same customer base.
    • Indirect Competitors: Businesses offering slightly different or substitute products and services that could satisfy the same customer need.
  2. Gathering Information about Competitors: Once competitors are identified, the next step is to gather as much relevant information as possible about them. This could include data on their products, services, pricing, marketing strategies, market share, financial performance, customer reviews, and more.
  3. Analyzing the Collected Information: The collected data then needs to be thoroughly analyzed to extract meaningful insights. The analysis could focus on understanding the competitors’ business models, strategies, strengths, weaknesses, and potential future moves.
  4. Turning Insights into Action: The final step involves utilizing the insights gained from the analysis to inform business strategies. This could involve taking actions to improve areas where the business is lagging behind competitors, exploiting competitors’ weaknesses, or preparing for potential competitive threats.
How to Conduct a Competitive Analysis

How to Conduct a Competitive Analysis – by EPM (09m:08s)

Importance of identifying direct and indirect competitors

Identifying both direct and indirect competitors is critical for a comprehensive competitor analysis. This is because both types of competitors can affect a business’s performance in the market, albeit in different ways.

  • Direct Competitors: Understanding direct competitors helps a business benchmark its performance, make comparative pricing decisions, and devise strategies to differentiate its products or services.
  • Indirect Competitors: Indirect competitors, while not an immediate threat, can become direct competitors over time, especially in rapidly evolving industries. Hence, keeping an eye on these competitors can help a business stay ahead of market shifts and trends.

Analysis of competitors’ product and service offerings

The next step in conducting a competitor analysis involves a detailed study of the competitors’ product and service offerings. This helps in understanding what products or services competitors are offering, their unique selling propositions, and how they are perceived by customers. This analysis can help a business identify gaps in its own offerings and work towards filling them.

Competitor product and service analysis often involves:

  • Understanding the features and benefits of competitors’ products or services
  • Evaluating the quality of competitors’ products or services
  • Comparing pricing strategies
  • Assessing the value proposition presented to customers

Tools and techniques in competitor analysis

Effective competitor analysis requires the use of specific tools and techniques. These methodologies assist in organizing the collected information and help derive meaningful and actionable insights.

Introduction to competitor analysis methodologies

There are several methodologies used in competitor analysis. Each of them offers a unique perspective and focuses on different aspects of the competition. Here are a few commonly used tools:

  1. SWOT Analysis
  2. Porter’s Five Forces Analysis
  3. Competitive Positioning Map
  4. Competitor Array

Utilizing SWOT analysis for competitor analysis

SWOT Analysis is a tool used to evaluate an organization’s Strengths, Weaknesses, Opportunities, and Threats – hence the acronym, SWOT. When used in competitor analysis, it provides a structured way to compare your business with your competitors.

  • Strengths: These are areas where the competitor has an advantage over other market players. This could include factors like strong brand recognition, superior product quality, or a vast distribution network.
  • Weaknesses: These are areas where the competitor lags behind other market players. For instance, poor customer service, outdated technology, or high prices could be potential weaknesses.
  • Opportunities: These are external factors that the competitor could potentially leverage to its advantage. For example, a growing market segment, technological advancements, or regulatory changes could present opportunities.
  • Threats: These are external factors that could pose challenges for the competitor. This could include things like rising raw material costs, strong competition, or changing consumer preferences.

Usage of Porter’s Five Forces Model in competitor analysis

Developed by Harvard Business School professor Michael E. Porter, the Five Forces Model is another effective tool for competitor analysis. It evaluates the competitive forces within the market environment:

  • Competitive Rivalry: This refers to the number and capability of competitors in the market. High competitive rivalry often leads to price wars, aggressive marketing campaigns, and continuous product or service improvements.
  • Supplier Power: This analyzes the power suppliers have in terms of setting prices or supply volumes. High supplier power could lead to increased costs for businesses.
  • Buyer Power: This refers to the power customers have in driving prices down or demanding better quality or service.
  • Threat of Substitution: This assesses the ease with which customers can switch to a substitute product or service.
  • Threat of New Entry: This evaluates how easy it is for new competitors to enter the market.

Other tools for competitor analysis

There are several other tools that can be beneficial for conducting competitor analysis. A competitive positioning map, for instance, helps visualize the market positioning of different competitors based on specific parameters like price, quality, or features. A competitor array, on the other hand, helps identify the key factors for success in the market and where each competitor stands on those factors.

Using online surveys to gain data for competitor research

Online surveys can be a powerful tool for gathering valuable insights and data to conduct competitor analysis. By engaging with your target audience, industry professionals, or even customers, you can gain valuable information about your competitors’ strengths, weaknesses, and market positioning. Here’s a step-by-step guide on how to effectively use online surveys for competitor research:

  1. Define your objectives
    Before creating an online survey, clearly define the goals of your competitor research. Determine what specific information you want to gather about your competitors and how it will benefit your business strategy. Focus on areas such as product/service offerings, pricing, customer satisfaction, market perception, and their unique selling propositions (USPs).
  2. Identify your target audience
    Identifying the right survey participants is crucial for obtaining relevant and accurate data. Consider surveying your own customers, industry experts, or even a representative sample of the general population, depending on the scope and purpose of your research.
  3. Design the survey
    Craft well-structured and concise survey questions that directly relate to your competitor analysis objectives. Ensure that the questions are clear, unbiased, and easy to understand. Mix various survey question types, such as multiple-choice, rating scales, and open-ended questions, to gather both quantitative data and qualitative data.
  4. Assess competitive landscape
    Before launching the survey, conduct preliminary research to understand the competitive landscape. This will help you tailor your questions and avoid asking redundant or irrelevant information that is readily available through other sources.
  5. Choose the right online survey tool
    Select a reliable online survey platform that suits your needs. Look for features that allow you to reach your target audience effectively, maintain data security, and analyze results conveniently.
  6. Distribute the survey
    To get a good response rate, use a multi-channel approach for survey distribution. Leverage your website, social media platforms, email newsletters, and industry forums to reach potential respondents. Additionally, consider using incentives to encourage participation.
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  8. Analyze the data
    Once the survey responses start coming in, analyze the data meticulously. Look for patterns, trends, and noteworthy insights related to your competitors. Quantitative data can be analyzed using statistical tools, while qualitative responses may require thematic analysis.
  9. Draw conclusions and actionable insights
    Based on the survey findings, draw conclusions about your competitors’ strengths, weaknesses, and market positioning. Identify potential opportunities and threats that could impact your business. These actionable insights will help you develop a competitive strategy and make informed business decisions.
  10. Update your competitive strategy
    Use the survey results to refine and update your competitive strategy. Adapt your product offerings, marketing messages, and customer engagement approaches to better position yourself against your competitors.
  11. Periodic surveys for ongoing analysis
    Competitor landscapes can change rapidly, so consider conducting periodic online surveys to keep track of any shifts in the market and competitors’ strategies. Regular updates will ensure that your competitor analysis remains relevant and up-to-date.

Deep dive into competitors’ strategies

Understanding a competitor’s strategies provides valuable insights into their business operations, offering a more detailed view of their competitive advantage. This chapter will explore three key areas of competitor strategy: marketing, sales and distribution, and customer engagement.

Understanding competitors’ marketing strategies

Marketing strategies encompass the methods a company uses to promote its products or services. A detailed review of competitors’ marketing approaches could include:

  • Branding: How the competitor positions itself in the market and the messages it conveys to its target audience.
  • Advertising and Promotion: The mediums and channels used for advertising, the frequency of advertising, and the nature of their promotional activities.
  • Online Presence: The competitor’s use of digital marketing, including their website, social media profiles, SEO practices, and content marketing strategies.
  • Product Portfolio: The range of products or services offered, any recent launches, and how these products or services are packaged and presented.

Assessing competitors’ sales tactics and distribution channels

Sales tactics and distribution methods can significantly influence a company’s market reach and profitability. To understand a competitor’s sales strategies and distribution channels, one could consider:

  • Sales Methods: Whether the competitor uses a direct sales force, telemarketing, e-commerce, or a combination of these.
  • Distribution Channels: The channels used to deliver products or services to customers, such as online platforms, retail stores, distributors, or direct delivery.
  • Pricing: The competitor’s pricing strategies, including discounts, bundles, or premium pricing for value-added features.
  • Partnerships: Any collaborations or partnerships with other businesses for joint marketing or sales efforts.

Analyzing competitors’ customer engagement and retention strategies

Customer engagement and retention strategies contribute significantly to a company’s growth and profitability. When analyzing a competitor’s approach, consider:

  • Customer Service: The level of customer support provided, including availability, response times, and the quality of interactions.
  • Loyalty Programs: Any rewards or incentives offered to encourage repeat business.
  • User Experience: The overall experience provided to customers, from the usability of digital platforms to the shopping experience in physical stores.
  • Communication: How the competitor communicates with their customers, including email newsletters, social media interactions, and personalization tactics.

By understanding these various aspects of competitors’ strategies, businesses can identify potential gaps in their own strategies and discover new opportunities for growth.

Evaluating competitors’ strengths and weaknesses

An in-depth understanding of competitors’ strengths and weaknesses is a critical part of competitor analysis. This knowledge provides a competitive edge, empowering businesses to strategize more effectively.

Identifying competitors’ strengths

Analyzing a competitor’s strengths enables a business to grasp where the competitor might have an advantage. It involves looking at a wide range of factors, including:

  • Product/Service Quality: Competitors that provide superior quality often gain a significant competitive advantage. Businesses should look at customer reviews, ratings, and feedback to assess this factor.
  • Brand Reputation: A strong, positive brand reputation is a considerable strength. Public opinion, online sentiment, and press coverage can give a sense of a competitor’s brand reputation.
  • Market Share: The percentage of the total market that the competitor controls.
  • Financial Stability: Businesses with strong financial health can invest more in research and development, marketing, and other strategies to grow and compete.
  • Innovative Capabilities: A company’s ability to innovate and adapt to changes is a massive strength, especially in fast-paced industries.
  • Customer Loyalty: High levels of customer loyalty often indicate customer satisfaction, superior service, or effective loyalty programs.

Recognizing competitors’ weaknesses

Identifying a competitor’s weaknesses can help a business find opportunities to fill gaps in the market and enhance its own competitive advantage. Areas to consider might include:

  • Inferior Product/Service: Poor quality products or services, as indicated by customer feedback, can present a competitive opportunity.
  • Weak Online Presence: In the digital age, a weak online presence can seriously hinder a business’s growth and reach.
  • Poor Customer Service: If a competitor is known for poor customer service, it leaves an opportunity for businesses to attract dissatisfied customers.
  • Outdated Technology: Competitors using outdated technology may struggle to keep up with market changes and customer expectations.
  • Pricing Issues: Higher prices than the industry average, or a pricing strategy that customers perceive as unfair, can be seen as a weakness.

Using the identified strengths and weaknesses

Identifying competitors’ strengths and weaknesses isn’t just about knowing where they stand. It’s about leveraging this knowledge to improve business performance. By understanding where competitors excel, businesses can strategize to level the playing field or even outperform in these areas. Recognizing competitors’ weaknesses allows businesses to differentiate themselves by offering something better in these areas.

The role of competitor analysis in different market structures

Competitor Analysis plays a crucial role in any market structure. However, the approach and its implications can vary significantly depending on whether the business operates in a perfectly competitive market, a monopolistic market, an oligopoly, or a monopoly.

Competitor analysis in perfectly competitive markets

In a perfectly competitive market, there are many sellers offering identical products. The competition is high, and individual firms have no control over market price. In such a market, competitor analysis might focus on:

  • Efficiency: Since the product offering is identical, competitors must strive for efficiency to lower production costs and increase profitability.
  • Marketing and Branding: Even though the products are similar, creative marketing and branding can help businesses stand out.
  • Customer Service: Exceptional customer service can be a differentiating factor, drawing customers and retaining them.

Competitor analysis in monopolistic markets

In monopolistic competition, many sellers offer similar but not identical products. This allows firms some control over their pricing. In such markets, competitor analysis often includes:

  • Product Differentiation: Businesses need to understand how competitors differentiate their products and how customers perceive these differences.
  • Pricing Strategies: Since firms can control pricing to some extent, understanding competitors’ pricing strategies becomes crucial.
  • Market Segmentation: Businesses should analyze how competitors segment the market and tailor their products and marketing efforts accordingly.

Competitor analysis in oligopolies

Oligopolies consist of a few large players dominating the market. Changes by one firm can significantly affect others. In an oligopoly, competitor analysis can focus on:

  • Market Moves: Businesses should carefully monitor and react to changes in competitors’ strategies, as these can significantly impact the market.
  • Collaborations and Alliances: Competitor analysis should consider potential collaborations between competitors, which could alter the market dynamics.
  • Barriers to Entry: High barriers to entry in oligopolies can protect existing players from new competition. Understanding these barriers can help firms fortify their market position.

Competitor analysis in monopolies

Monopolies feature a single player with no competition. However, potential threats can arise from new entrants or substitute products. Therefore, Competitor analysis in a monopoly might center on:

  • Threat of New Entry: Monopolies need to constantly watch for potential new entrants that could disrupt the market.
  • Substitute Products: Even in the absence of direct competitors, alternative or substitute products can pose a threat.

Applying competitor analysis in strategic decision-making

Competitor analysis isn’t just an exercise in gathering data about rivals. The real value of Competitor analysis lies in its application to strategic decision-making, allowing businesses to formulate informed strategies and take decisive action based on the insights gained.

Refining Business Strategies

Competitor analysis can be used to refine existing business strategies. This could involve adapting product offerings, modifying marketing strategies, or reconsidering pricing models based on what competitors are doing.

  • Product Development: By understanding the competitor’s product portfolio, businesses can identify gaps in the market that their products could fill, or enhancements that could provide a competitive edge.
  • Marketing Tactics: A deep understanding of competitors’ marketing tactics can help businesses to optimize their own marketing strategies, be it enhancing their online presence, shifting advertising channels, or redefining their brand messaging.
  • Pricing Strategy: A careful analysis of competitors’ pricing can guide a business in its pricing decisions, enabling it to position itself more competitively in the market.

Guiding Growth and Expansion

Competitor analysis can also guide a business’s growth and expansion strategies. By evaluating competitors’ activities in various markets, businesses can identify lucrative opportunities for expansion or diversification.

  • Geographical Expansion: If competitors are doing well in certain regions, it might indicate a market opportunity for expansion.
  • Product Diversification: Observing the product diversification strategies of competitors can help businesses identify potential new product lines or areas for development.
  • Targeting New Segments: Competitor Analysis can also reveal underserved customer segments that a business can target for growth.

Risk Mitigation

Competitor Analysis can be crucial in identifying and mitigating business risks. By staying informed about competitors’ activities, businesses can anticipate potential threats and take proactive measures to mitigate them.

  • Emerging Competition: Regular Competitor Analysis can help businesses identify emerging players in the market and assess the threat they might pose.
  • Changes in Competitor Strategies: Significant changes in competitors’ strategies might indicate shifts in the market environment, alerting businesses to potential risks.
  • Legal and Regulatory Risks: Competitor Analysis can also reveal potential legal or regulatory risks, such as patent infringement issues or non-compliance with new regulations.


Competitor analysis, a cornerstone of market research, equips businesses with vital insights into competitors’ strategies, strengths, and weaknesses, enabling them to make informed strategic decisions. It’s relevant across all market structures and forms the basis for refining business strategies, guiding growth, and risk mitigation.

As we navigate the digital age, the future of competitor analysis looks set to be dominated by AI, Machine Learning, Big Data, and advanced competitive intelligence tools. These technologies promise to make competitor analysis faster, more efficient, and predictive, allowing businesses to gain a competitive edge.

In essence, the role of competitor analysis in ensuring businesses stay ahead of their competitors is as crucial as ever. By embracing these emerging trends and technologies, businesses can not only keep pace with their competitors but outperform them, securing their success in an ever-competitive market landscape.

Learn about further applications and uses of online surveys


What is competitor analysis in market research?

Competitor analysis is a critical part of market research where businesses identify and evaluate their competitors to understand their strategies, strengths, weaknesses, and market position. This understanding allows businesses to make informed strategic decisions, identify opportunities, and anticipate market shifts.

Why is Competitor Analysis important?

Competitor analysis is important because it provides insights into the competitive landscape. By understanding what competitors are doing, businesses can develop strategies to differentiate themselves, capitalize on competitors' weaknesses, mitigate risks, and take advantage of opportunities to grow and expand.

How does the approach to competitor analysis change across different market structures?

The approach to Competitor Analysis varies based on whether the business operates in a perfectly competitive market, a monopolistic market, an oligopoly, or a monopoly. Each of these market structures presents unique competitive dynamics, requiring a tailored approach to Competitor Analysis.

How can businesses apply insights from competitor analysis?

Insights from Competitor Analysis can guide various aspects of business strategy, from product development, pricing, and marketing to risk mitigation and growth planning. Understanding competitors helps businesses to differentiate their offerings, identify gaps in the market, and respond proactively to market changes.

How is the future of Competitor Analysis shaping up with the advent of technology?

The future of Competitor Analysis is likely to be more data-driven and technologically integrated. Technologies such as AI, Machine Learning, Big Data, and advanced Competitive Intelligence tools promise to make Competitor Analysis faster, more efficient, and predictive, enabling businesses to stay ahead of the competition.

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